For orders placed via Standard Shipping
We accept a one-time return and exchange for all regular priced items, as long as you email us within 14-days after receiving your order. Shipping fee for full-priced item returns will be borne by us.
A small number of heavily discounted items marked SALE, are only eligible for refund with store e-voucher. The following categories are not returnable: intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.
You will be responsible for paying for your own shipping costs for returning sale items. Shipping costs are non-refundable. If you receive store credits, the cost of return shipping will not be added to your store credits. If you opt for return pick-up, a flat-rate of $3.90 will be charged / deducted from store credits.
Exchanges for sale items
We only replace items if they are defective or damaged by us. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org so we can do an inventory check for you.
To return your product, email us at email@example.com for the return address. All exchanges / returns should have their packaging and tags intact.
Your return will be processed within 5-7 business days from when we receive it. We highly recommend returning your order to us with our pick-up service as unreceived returns via a non-traceable mode of postage will not be reimbursed.
Depending on where you live, the time it may take for your exchange product to reach you may vary (for International Orders).
For orders placed via Try-before-you-buy (TBYB)
We do not accept any return and exchange after we have fulfilled our TBYB service. Any returns should be at the point of trying.