Shipping and returns

A. Shipping
All our domestic orders are being handled by Singpost and a third party courier company. Upon payment verification, your order will be dispatched within 48 business hours from our warehouse.
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Singapore -  Ninja-van Shipping (Complimentary)
With a tracking number provided, you will be able to check the status of your item(s) via https://www.ninjavan.co/en-sg/tracking once the item has been dispatched from our warehouse. Shipping is free for ninja-van delivery.

Kindly note that the Ninja-van packaging used for delivery is non-biodegradable.

Estimated delivery time may take 2 to 4 working days. 

Singapore - Same Day Delivery
For orders below SGD $200.00, you will be charged a flat rate of SGD$12.00 for the same day delivery.

For items to reach you on the same working day, cut off timing for payment to be made will be 2:00pm, Monday - Friday. 

Delivery will be made through a third-party courier service such as lalamove / gogovan / pickupp.


Singapore - Local Priority Mail
For orders below SGD$200.00, you will be charged a flat rate of SGD$8.00 for next day delivery.

For items to reach you the next working day, cut off timing for payment to be made will be 2:00 pm, Monday - Thursday. 

Delivery will be made through a third-party courier service such as lalamove / gogovan / pickupp.

International Shipping - Malaysia, Brunei, Indonesia

We provide standard registered shipping at a flat rate of $14.00 on all orders. Once the item has been dispatched out from our warehouse, an email notification will be sent to you. Free standard shipping is available for orders with a minimum spending of SGD$150 and above.

With a tracking number provided, you will be able to check the status of your item(s) once the item has been dispatched out from our warehouse. Third party courier companies such as DHL, EMS, FedEx, Shun Feng will deliver your items safely to your doorstep. 

Estimated delivery time will be 6 to 10 working days depending on your location.

International Express Shipping Service - Worldwide

We provide standard registered shipping at a flat rate of $48 for orders worldwide. Once the item has been dispatched out from our warehouse, an email notification will be sent to you.

Free standard shipping is available for orders with a minimum spending of SGD$250.00 and above.

With a tracking number provided, you will be able to check the status of your item(s) once the item has been dispatched out from our warehouse. Third party courier companies such as DHL, EMS, FedEx, Shun Feng will deliver your items safely to your doorstep. 

Estimated delivery time will be 6 to 14 working days depending on your location.
 
B. Returns
We accept a one-time return and exchange for all regular priced items, as long as you email us within 14-days after receiving your order. Shipping fee will be borne by us.
Sales
A small number of heavily discounted items marked SALE, are not eligible for refund or exchange.

Exchanges for items on promotion
We only replace items if they are defective or damaged by us. If you need to exchange it for the same item, send us an email at customercare@salientlabel.com so we can do an inventory check for you.

To return your product, email us at customercare@salientlabel.com for the return address. All exchanges / returns should have their tags intact.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive store credits, the cost of return shipping will not be added to your store credits. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.