Return / Exchange Singapore

How to return
We’ve extended our returns period over the holiday season. To find out more, view our holiday shipping dates here.

As part of our commitment to reduce our carbon footprint, our return instructions are paper free. This benefits our customers, our people and our planet.

Return process
Your return will be processed within 5-7 business days from when we receive it. We highly recommend returning your order to us with our free returns pick-up service as unreceived returns via a non-traceable mode of postage will not be reimbursed or entertained.

How to return
1. Go to 'Account', 'View Account' or click here
2. Find the order you want to return or exchange and click 'Return / Exchange'
3. Select Return / Exchange and reason for your choice.
4. Seal mailer bag or reuse our paper bag. 
5. Our team will contact you within 24 hours to confirm your pick-up address and a convenient collection time. Upon receiving the email for your return label, print and attach return label onto sealed packaging.

All exchanges / returns should have their tags intact, stain-free and garments should be unworn. 

For orders placed in Singapore
Once the returned item been received, we’ll refund you via your original payment method, which can take up to 10 working days to process depending on your bank or payment provider, or through store e-voucher. A separate email will be sent to you once an action has been made on our end.

The following categories are not returnable: intimates, swimwear, accessories, lifestyle and gifts. Sale of these product categories are final and cannot be returned, exchanged or refunded.

Regular priced-items

We accept a one-time return-and-exchange for all regular priced items (with certain product exception, see above) as long as you email us within 2 days of receiving your order, or click return and exchange for your order. Shipping fee for full-priced item returns will be borne by us. 

Sale items
For returning sale items, you will be responsible for paying for your own shipping costs. If you opt for return pick-up, a flat-rate of $3.90 will be charged / deducted. Shipping costs are non-refundable. You will receive store credits for sale items, the cost of return shipping will not be added to your store credits.